How can we help?

What is Kinton Green?

Kinton Green is your family's safe place for the things that matter: passwords, codes, cards, IDs, notes and important documents. Everything you keep here stays private to your household, and only the people you invite can ever see it.

Do I need to be good with technology?

No. If you can send an email, you have everything you need. Most things in Kinton Green take a few taps, and we'll guide you through anything longer.

How do I sign in?

Go to kintongreen.co.uk, choose Sign in, and enter your email address and master password. Your vaults will be waiting.

I've forgotten my master password.

Your recovery key can let you back in. See "Your recovery key" below.

Why do I sometimes have to sign in again?

If you've been away for a while, or you've left your vault pages, we ask you to sign in again. That's deliberate. It protects your family's things on shared and borrowed devices.

What is a vault?

A vault is a place for things that belong together. You might keep one for everyday passwords and another for the family's important documents. The people you've welcomed into your household hold the keys to its vaults, and no one else can ever look inside.

How do I create one?

From your vaults page, choose Create vault and give it a name. That's it.

Can I rename or delete a vault?

Yes. Open the vault and look for the menu beside its name. Deleting a vault deletes everything kept inside it, so we always ask you to confirm first.

What can I keep here?

Passwords, codes, cards, IDs, notes and documents. If it matters to your family, it has a place here.

How do I add something?

Open a vault and choose Keep something safe. Tell us what kind of thing it is, fill in the details, and save. It's kept from that moment.

Why are some details hidden behind dots?

Anything sensitive, like a password or a card number, stays hidden until you choose Show. The person glancing over your shoulder sees nothing, and you see it only when you want to.

How do I copy a password without showing it?

Every kept thing has a Copy button. Tap it and the password goes straight to your clipboard, ready to paste, without ever appearing on screen. Thirty seconds later we clear the clipboard for you, so nothing is left behind.

How do I give someone access?

Invite them by email from your Household page. Once they've joined, a note appears on your vaults page telling you they're waiting for access. Give them the keys from there and they're in. Nothing is shared until you've done that last step.

Who can see what?

It starts with who you invite. Head of House holds the keys to everything. Trusted Adults and Family Members hold the keys to your household's vaults once you've given them access. Two more roles are on their way: Young Members, with just the right things set aside for children, and Trusted Contacts, someone outside the house who can step in if your family ever needs them. We'll introduce them when they're ready.

Can I change my mind?

Yes. You can take back an invitation before it's used. The things in your vaults stay exactly where they are.

What is my recovery key?

It's the spare key to your account, given to you when you joined. Write it down or print it, and keep it somewhere safe away from your computer, like the drawer with your passports.

I've forgotten my master password.

On the sign-in page, choose the recovery option and have your recovery key ready. It lets you set a new master password and step back inside.

I've lost my recovery key.

If you can still sign in, choose Change master password in your account area. Part of that is being handed a brand-new recovery key; the old one stops working straight away. Save the new one somewhere safe and you're covered again.

What if I lose both?

Then we can't open your vaults for you, and neither can anyone else. That's the promise that makes Kinton Green private: only your household holds the keys, not us. Anything in a shared vault is still safe with the family members who hold its keys. It's also why your recovery key deserves a safe home.

Write to us at support@kintongreen.co.uk. Tell us what you were trying to do and what happened, and a person, not a robot, will reply.